Shipping & Delivery Policy

At Super Dollar Factory , we understand that the nature of our products requires the highest level of confidentiality. Our entire shipping process is built around the principle of discretion and security to protect your privacy from the moment you order to the moment your package arrives.

1. Order Processing & Fulfillment

All orders are handled with strict confidentiality and are subject to a verification and processing period before they are shipped.

  • Processing Time: Orders are typically processed and packaged within 24-48 hours after payment confirmation is received. This does not include weekends or major holidays.
  • Quality Assurance: Each bill is inspected for quality before being packaged to ensure it meets our standards.
  • Verification: For security and discretion, we may require additional verification for certain orders. If verification is needed, we will contact you directly. Your order will not be shipped until the verification process is complete.

2. Our Commitment to Discreet Packaging

Your privacy is our absolute priority. Due to the sensitive nature of our products, we take extensive and mandatory measures to ensure your package is completely unidentifiable.

  • Plain, Unmarked Packaging: All orders are shipped in plain, standard cardboard boxes or padded mailers. There are absolutely no logos, brand names, product descriptions, or any indication of the contents on the exterior of the package.
  • Neutral Sender Information: The return address on the shipping label will be a generic fulfillment company name (e.g., “Global Fulfillment” or a non-descriptive name). It will not reference Superdollar Factory or the nature of the products inside.
  • Secure Internal Packaging: The contents are securely and discreetly packaged inside to prevent damage, movement, and any possibility of the contents being identified through feel or accidental opening during transit.

3. Shipping Methods & Carriers

We use established, reliable carriers that offer dependable service and comprehensive tracking.

  • Carriers: We primarily use USPS, UPS, and FedEx. The carrier is selected based on the destination, package size, and the level of service chosen at checkout.
  • Shipping Options: We offer several shipping options at checkout to meet your needs:
    • Standard Shipping: The most economical option, typically delivered within 5-7 business days after processing.
    • Expedited Shipping: A faster option, typically delivered within 2-3 business days after processing.
    • Express Shipping: The fastest available option, typically delivered within 1 business day after processing.
  • Note: Shipping times are estimates and are not guaranteed. Delays can occur due to factors outside our control, such as weather or carrier issues.

4. Tracking Your Order

Once your order has been shipped, you will be notified via email.

  • Tracking Number: An email containing your tracking number and a direct link to the carrier’s website will be sent to the email address you provided at checkout.
  • Real-Time Updates: You can use this tracking number to monitor the progress of your shipment in real-time.

5. International Shipping

We offer international shipping to most countries worldwide, with an added emphasis on discretion for customs.

  • Customs and Duties: International orders may be subject to customs fees, import duties, and taxes levied by the destination country. The recipient is solely responsible for paying these charges.
  • Discreet Customs Declarations: By law, we are required to declare the contents of international shipments. We will use a discreet and non-specific description such as “Novelty Items,” “Replica Documents,” or “Collectible Replicas” on the customs form. The declared value will be the amount you paid for the goods.
  • Delivery Time: International shipping can take significantly longer, typically 10-25 business days depending on the destination and customs processing.
  • Risk: The risk of loss and title for all merchandise ordered on this site pass to you when the merchandise is delivered to the shipping carrier. We are not responsible for any items seized by customs.

6. Undeliverable Packages

A package may be marked as undeliverable for several reasons, including an incorrect address, the recipient refusing delivery, or the package being unclaimed.

  • Address Verification: Please double-check your shipping address before completing your order. We are not responsible for packages sent to an incorrect address provided by the customer.
  • Returned to Sender: If a package is returned to us as undeliverable, we will contact you to arrange for re-shipment. You will be responsible for paying any additional shipping costs to resend the package. If a new shipment is not requested within 30 days, the order will be subject to cancellation and a restocking fee.

7. Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses. All orders must be shipped to a physical street address to ensure secure and tracked delivery.

8. Questions About Your Order

If you have any questions about your order or our shipping policy, please contact our support team.

Email: shipping@superdollarfactory.com

Thank you for choosing Super Dollar Factory. We appreciate your business and are committed to providing you with a secure and professional service.